FAQs
Returns & Exchanges
Orders may be returned within 30 days of purchase. Final sale items are not eligible for return or exchange.
We only accept returns/exchanges from purchases made through www.outdoorvoices.com. Product must be unworn, undamaged, and unwashed with the original tags attached along with proof of purchase. Each return is handled individually and at the discretion of our team, including determining whether an item is unworn and/or unwashed.
We only allow even exchanges for the same item in a different color or size. Each item in an order can be exchanged once as we don't allow multiple exchanges. If you’re returning your gear for a refund, refunds will only be applied to the original form of payment.
Please note, we charge a $7 return shipping fee that will be deducted from your return when processed. Even exchanges and returns for store credit are free!
Any potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns.
For orders shipped to Canada, we charge a $25 flat fee that will be deducted from your return when processed. Any duties and taxes paid will not be refunded. Exchanges are not permitted for orders shipped to Canada.
We are committed to creating technical apparel that lasts. If your product fails to perform — or is damaged due to a material or manufacturing error — we’ll work with you to find a solution. Our warranty only covers purchases made through www.outdoorvoices.com or at one of our previous Outdoor Voices shop locations along with the proof of purchase. All warranty solutions are at the discretion of our team — we pledge to keep you Doing Things.
To start a Return or Exchange for an order placed through our site, jog on over to returns.outdoorvoices.com and enter your order number along with the shipping zip code or the email used at checkout. From there, you can select which items you’re sending back and print a return label.
Please note, we charge a $7 return shipping fee that will be deducted from your return when processed. Even exchanges and returns for store credit are free!
For exchanges, you can only try a new color / size in the same style as the item you're selecting to send back. To note: This is based on available inventory.
Your exchange order will be placed once your return has been marked as 'In Transit' by the carrier. Make sure to drop your return off ASAP so your exchange order doesn't go out of stock!
Any order returned from Canada will be charged a $25 return shipping fee that will be deducted from your return when processed. Any duties and taxes paid will not be refunded. Exchanges are not permitted for orders shipped to Canada.
To kickstart your gift return or exchange, go to returns.outdoorvoices.com and click through the "Start gift return here" link underneath the "Start a return" box.
Final sale items are not eligible for return or exchange. Items marked as final sale will be noted in red, indicated above "Add to Bag."
Your return is making moves! From start to finish-line, please give your refund/exchange 7-14 days to get back to you.
Return travel may take up to 5 business days + 3-4 days for processing. Once we have your items checked in, we'll send the refund to your preferred refund method.
Exchange orders are placed once your return has been marked as 'In Transit' by the carrier.
Ordering & Shipping
We cannot process any order changes or cancellations at this time, so please ensure your order is correct before purchasing.
We typically ask for 2-3 business days for our team to pack and ship your full order. During promotional or holiday periods, your order will ship within 10 business days.
As we focus on building OV, we are currently only shipping within the US and Canada. To learn more about shipping to Canada, check out more info here. We are aiming to open international shipping locations in the future. We hope to be Doing Things with you soon!
We ask for 2-3 business days for our team to pack and ship your full order. During promotional or holiday periods, all orders are fulfilled and shipped within 7 business days. All shipping fees are non-refundable.
For orders shipping to the U.S.:
Standard Shipping
- $7.98 at checkout, free for orders over $100
- Orders will be delivered within 3-6 business days by either FedEx or USPS, depending on the shipping address
2-Day Shipping
- $20 at checkout
- Orders will be delivered within 2 business days after being picked up by the carrier
Overnight Shipping
- $30 at checkout
- Orders will be delivered within 1 business day after being picked up by the carrier
For orders shipping to Canada:
Standard Shipping
- $25 at checkout
- Once your order is in the hands of the shipping carrier, it should arrive within 5-10 business days
We accept Visa, MasterCard, American Express, Discover, and Diners Club debit and credit cards.
Online orders can also be placed via Apple Pay, ShopPay, Afterpay, and PayPal Express Checkout. Please keep in mind that PayPal enforces a 60-day refund window.
Product Questions
Discounts & Promotions
We're not currently offering any discounts or promotions.
Have a gift card? Awesome! You can add it to your order when moving through checkout. There will be a box on the right-hand side of the screen above your order’s subtotal labeled “Gift card or discount code”. Enter your gift card code and your total will reflect the new amount.
Trouble with discount codes is typically caused by expiration dates or what's in your shopping cart. Double check if the code you received has any restrictions, such as a price hurdle or expiration date. Discount codes are also only applicable to "discountable" items. Exclusions apply, including but not limited to: Gift Cards, OV Kits, third party merchandise (Merrell, Salt & Stone, etc.), and charitable merchandise. Other exclusions may apply.
You can only receive the birthday discount if you’re subscribed to emails or text messages and have your birthday listed on your account.
You can resubscribe to our email communication by scrolling to the very bottom of our home page where it says ‘Join the Team.' You can also add your birthday to your account here!
Gifting
You can check your balance of your digital gift card anytime by clicking here.
Reach out to [email protected] to check the balance of your physical gift card.
We're currently unable to include gift receipts, but it's a functionality we're working to add down the track. Prices aren't listed on our current packing slips and there won't be any prices displayed on the products.
The packing slip included will have all the information your giftee could need to make moves on a swift exchange or return for store credit— including our email! We're always happy to help.
Manufacturing & Sustainability
Currently, we manufacture in the U.S., Vietnam, Taiwan, Turkey, and Sri Lanka. To select our stateside and overseas partners, we prioritize quality, compliance to worker's safety, fair wages and benefits, as well as dedication to minimizing environmental impacts (things like water waste and air emissions).
Before we craft a single pair of leggings, our partners agree to abide by our vendor code of conduct. On par with industry leaders in sustainability and social compliance, we support places where employees are safe, paid fairly, given benefits, and work regulated hours.
Our team visits each factory and mill in-person a few times a year. Start to finish, we aim for OV to have a positive impact on the people and resources that bring our gear to life.
We work with specialists around the globe to develop high quality, made-to-sweat-in textiles. While activewear has a track record for being tough to produce and recycle, we are passionate about finding ways to manufacture our materials and styles more sustainably.
We love our lightweight RecPoly (recycled polyester) fabric, which is crafted from post-consumer water bottles that are melted down and turned into fibers. For our Merino gear, we partner with Global Merino — leaders in sourcing sustainably raised wool, bluesign® certified — who can trace their fibers back to the sheep they came from. Our Seamless collection also works to decrease waste, as these styles are knitted as a tube rather than cut and sewn together, meaning no scraps. Plus, they are made in a factory that is Fair Trade Certified. Our RecMesh collection is our first-ever mesh material made from recycled water bottles.
We are particularly excited about our lineup of fleeces as well: MegaFleece is partially recycled and made with wool that is milled in a family-owned mill in Prato, Italy that has been spinning top quality fibers for more than 60 years. PrimoFleece is made with 100% recycled polyester and has a DWR performance finish. Lastly, be on the lookout for RecFleece, made with 100% recycled materials, coming later this year.
We firmly believe in protecting our playground and will always continue to innovate and create more sustainable gear as we grow and learn!
We incentivize employees to use public transit, bike shares, and avidly recycle. When it comes to product, we aim to plan our assortment just-right so we don't create excess products or waste. Plus, our gear is designed to last. A longer lifespan keeps OV in your gym bag and out of landfills.
Account Questions
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